ENGWE L20 Electric Bike

Shipping Policy

At nutika.eu, we understand the importance of getting your orders to you as quickly and efficiently as possible. That's why we offer free standard shipping on all orders to the following countries:

* Belgium
* Denmark
* Estonia
* Finland
* France
* Germany
* Latvia
* Netherlands
* Slovakia
* Slovenia
* Spain

 Free Shipping Details

We are pleased to offer free standard shipping on all orders to the above countries via DPD and UPS couriers. Our standard shipping service typically takes 3-5 working days to deliver your order from the date of dispatch.

 Delivery Areas

Free shipping is available to the following countries only:

* Belgium (BE)
* Denmark (DK)
* Estonia (EE)
* Finland (FI)
* France (FR)
* Germany (DE)
* Latvia (LV)
* Netherlands (NL)
* Slovakia (SK)
* Slovenia (SI)
* Spain (ES)

 Order Processing and Dispatch

We aim to process all orders within 24 hours of receiving payment. Once your order has been dispatched, you will receive an email with tracking information so you can track the status of your delivery.

 Delivery Times

Delivery times are estimates and may vary depending on your location. Please allow 3-5 working days for delivery.

 Exceptions

Free shipping does not apply to the following:

* Large or heavy items that require special handling or shipping
* Orders to remote or hard-to-reach areas
* Orders to countries outside of the listed delivery areas

 Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track the status of your delivery on the courier's website.

 Returns and Refunds

Please see our returns and refunds policy for information on how to return or exchange items.

If you have any questions about our shipping policy, please don't hesitate to contact us at info@nutika.eu

CyberGadge.com 2-Year Warranty Policy for Electronics

1. Warranty Overview

At CyberGadge.com, we are committed to providing our customers with high-quality electronic products. This 2-Year Warranty Policy ensures that our customers have peace of mind when purchasing from us. The warranty applies to all electronics sold through our e-store in Europe.

2. Warranty Coverage

This warranty covers any defects in material or workmanship under normal use during the warranty period. If a product is found to be defective during the 2-year warranty period, Nutika.eu will repair or replace the product at no charge to the customer.

3. Warranty Period

The warranty period is 2 years from the date of purchase. This period is valid only if the purchase has been made directly through our official website, CyberGadge.com.

4. Exclusions

This warranty does not cover:

- Damage resulting from misuse, accidents, neglect, or unauthorized modifications.
- Damage caused by natural disasters (e.g., floods, fire, earthquakes).
- Wear and tear resulting from normal use.
- Any products purchased from unauthorized retailers or resellers.
- Software issues, including problems with installed applications.

5. How to Claim Warranty Service

To claim warranty service, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email at support@cybergadge.com. Provide your order number and a detailed description of the issue.
  
2. Return the Product: Once your claim is validated, you will receive instructions on how to return the defective product. You may be required to send the product back to us for inspection.
  
3. Assessment: Upon receiving the product, our technicians will assess the issue. If the product is found to be defective and covered by warranty, we will repair or replace it at our discretion.

6. Refund Policy

If a product is deemed irreparable, customers may receive a full refund or replacement, subject to stock availability. Refunds will be processed using the original payment method.

7. Limitation of Liability

Nutika.eu is not liable for any incidental or consequential damages resulting from the use of our products or any malfunction thereof, to the extent permitted by law.

8. Applicable Law

This warranty policy is governed by the laws of Lithuania, and any disputes arising under this warranty will be subject to the exclusive jurisdiction of the courts of Lithuania.

9. Contact Us

For any questions regarding this warranty policy, please contact our customer service team at:

- Email: support@cybergadge.com

Thank you for choosing CyberGadge.com. We appreciate your business and are here to assist you with any warranty needs!

Note: Please retain your proof of purchase (receipt or order confirmation) as it will be required for any warranty claims.